Terms & Conditions

VELORA

1. General Information

These Terms & Conditions apply to all use of the VELORA website and to all orders placed through it. By accessing our website or completing a purchase, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, you may not use our website or services.

Business Name: VELORA
Contact Email: info@by-velora.com

2. Eligibility & Use of the Website

By using this website, you confirm that:

You are at least 18 years old, or have permission from a legal guardian
You are legally capable of entering into binding contracts
You will not use our website for any unlawful or unauthorized purpose

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if misuse or abuse is suspected.

3. Products & Availability

All products offered on VELORA are subject to availability. We reserve the right to:

Modify or discontinue products at any time without prior notice
Limit quantities per order or per customer

Product images are for illustrative purposes only. Colors, textures, and details may vary slightly due to lighting, screen settings, or manufacturing differences.

4. Pricing & Payments

All prices are listed in the currency shown at checkout and include applicable taxes unless stated otherwise.

We reserve the right to:

Change prices at any time without notice
Correct pricing or typographical errors

Payments are processed through secure third-party payment providers. VELORA does not store full payment details.

An order is only considered accepted once payment has been successfully processed and an order confirmation email has been sent.

5. Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy, which forms an integral part of these Terms & Conditions.

Delivery estimates are not guarantees. Delays may occur due to customs processing, carrier issues, or circumstances beyond our control.

VELORA is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

6. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy, which must be read in conjunction with these Terms & Conditions.

Key points:

Returns require prior authorization
Return shipping costs are the responsibility of the customer
Orders cannot be canceled once shipped

7. Right of Withdrawal

In accordance with applicable consumer protection laws, you may withdraw from your purchase within the statutory period after receiving your order.

To exercise this right, you must notify us in writing via info@by-velora.com.
Returned items must comply with our Return & Refund Policy.

8. Intellectual Property

All content on the VELORA website — including but not limited to text, images, logos, designs, graphics, and layout — is the intellectual property of VELORA or its licensors.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

9. User Content & Reviews

If you submit reviews, comments, or other content:

You grant VELORA a non-exclusive, royalty-free right to use, reproduce, and display such content for marketing or operational purposes
You confirm that your content does not infringe third-party rights or contain unlawful material

We reserve the right to remove content that is misleading, offensive, or violates these Terms.

10. Limitation of Liability

To the maximum extent permitted by law:

VELORA shall not be liable for indirect, incidental, or consequential damages
Our liability shall not exceed the total amount paid for the product giving rise to the claim

This does not affect liability that cannot be excluded under applicable law.

11. Force Majeure

VELORA shall not be held liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, supply chain disruptions, or governmental actions.

12. Data Protection

Personal data is processed in accordance with our Privacy Policy. By using our website, you consent to such processing.

13. Chargebacks & Payment Disputes

Customers agree to contact VELORA first to resolve any issues before initiating a chargeback or payment dispute.

In the event of a dispute, we may submit relevant documentation to the payment provider, including order records, tracking information, and correspondence.

Abusive chargebacks may result in refusal of future orders.

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws applicable to the customer’s place of residence, without prejudice to mandatory consumer protection rights.

15. Changes to These Terms

VELORA reserves the right to update or modify these Terms & Conditions at any time. Changes take effect upon publication on the website.

Continued use of the website after changes constitutes acceptance of the updated terms.

16. Contact

For questions regarding these Terms & Conditions, please contact us:

Email: info@by-velora.com